General

  1. You can trust that your order will be quickly processed and safely delivered. 

  2. We currently only deliver to locations in Malaysia only. When you place an order we will estimate delivery dates based upon the availability of your item(s), and your shipment’s destination.


Shipping Charges

  1. Our delivery charges are determined by the weight of your order. Your order will ship out only when after you have paid your shipment charges.

  2. Free Delivery is available for orders of RM99.00 and above.


Other Information

  1. Our working hours is between 9:30 am to 6:30 pm Monday to Friday, 09:30 am to 1:00pm Saturday. (Except for public holidays).

  2. Kindly contact our Customer Service at +60 12 503 0002 or email us at info@alive.my for enquiries.

  3. For items in stock, you shall receive your order in 5-10 working days upon order confirmation.

  4. If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.

  5. In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional deliver charges may apply.

  6. Cottage Farm will not be held responsible for delivery charges of returned packages due to missing or wrong information.