Our approach to privacy

Cottage Farm is built on a foundation of trust and we take your right to privacy very seriously. This privacy policy informs you of how we collect information through the services available on Cottage Farm website and how we use the collected information. Kindly read on for more details about our privacy policy. Cottage Farm maintains and complies with all cyber regulations governed under The Communications and Multimedia Act 1998 of Malaysia.

By using our services and visiting this Site, you are consenting to the information collection, use and disclosure practices described in this privacy policy.

Changes to this privacy policy

We update our privacy policy from time to time. When we change our privacy policy, we will post the updated policy on this page so our users are always aware of the information we collect from them, how we use it, and under what circumstances we disclose this information to third parties.

And if we intend to use personally identifiable information collected from our users in a manner that differs from that stated at the time this information was collected, we will get consent from users by way of an email. Users will have a choice whether or not to consent to our using their personal information in accordance with our updated privacy policy.

If you have any questions about this privacy policy or have concerns not addressed here, please contact info@cottagefarm.com.my.


Our Site contains links to other sites which we have provided as a courtesy to you. Please be aware that we have no control and are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of those sites to understand their privacy policy. This privacy policy applies solely to information collected by this Site.

Collection of Information

Providing personal information to Cottage Farm means that you agree and consent that we may collect, use and share your personal information in accordance with this privacy policy.

In cases where Cottage Farm wishes to use the information for a purpose not previously identified or for which the individual concerned has not previously provided consent, we will seek consent to use and share personal information from you.

In most cases in accordance to legal and contractual restrictions, an individual is free to refuse or withdraw his or her consent at any time upon reasonable, advance notice. Kindly email info@cottagefarm.com.my for your request and allow us 10 working days to process your request. But do note that in some circumstances, some of Cottage Farm products and services can only be offered if a person provides sufficient personal information to Cottage Farm. If you choose not provide us with any required personal information, we may not be able to offer the products or services requested. We will inform you of the consequences of the withdrawal of consent.

The Type of Information that Our Site Collect

Personal Information means information that can be used to identify an individual and includes:

  1. Name, address, phone number, e-mail address;
  2. Financial information, such as credit card number;

How do we use the Personal Information

Cottage Farm obtains personal information orally or in writing (including via electronic media) from customers in order to process, manage and communicate with you in order to complete the transaction you have requested or expected. Transactions include Cottage Farm products and services, request for more information or responding to your blog or online forum.

We also use your Personal Information for the following to customize, analyze and improve our products, services, communications and relationship with you. Additionally, we will use these information to prevent fraud and other prohibited or illegal activities; And to protect the security or integrity of the website, our business, or our products or services.

Is My Personal Information Shared with Third Parties?

We may share your personal information with business partners to have related marketing and promotions sent to you.

We may also share information with companies that provide support services to us (such as credit card processors, home delivery services, mailing houses or web hosts), that help us to be more responsive to your needs with our products and services (such as email vendors) or our strategic partners. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

We may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our corporate policies, or to protect our or others' rights, property or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.

Also, if you participate in any blog or other online forum, any personal information that you post on the website may be shared with other participants in the forum. In any of these situations, the recipient of the personal information may be located in the United States or another jurisdiction that may not provide an equivalent level of data protection to the laws in your home country.

In the event of a sale of some or all of our business, Cottage Farm may disclose personal information to those involved in a transfer of all or part of the assets or business. If such an event were to occur Cottage Farm would strive to ensure that the recipient uses your personal information as described in this policy.

How Can I Change What Promotional Communications I Receive?

We may use your email address and other contact information provided to us through the Site. Or you can call email us at info@cottagefarm.com.my.

Please also note that even if you opt out of receiving promotional emails from us, we may still use your information to communicate with you for other purposes, such as orders, purchases and customer service responses.

How Do I Remove or Modify My Personal Information?

Cottage Farm tries as much as possible to ensure that any personal information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information.

We may use your email address and other contact information provided to us through the Site. Or you can contact us at info@cottagefarm.com.my.

We will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, it will consider such factors as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.

Why Does Cottage Farm Collect Website Use Information?

During your visit to Cottage Farm.com.my, we will collect certain website use information for a number of purposes, namely to:

Make your access and shopping more convenient and efficient;

  1. Establish Site activity trends;
  2. Monitor Site performance; and
  3. Improve Site design and functionality.

How is My Personal Information Secured?

Cottage Farm makes every effort to maintain appropriate level of physical, technical and administrative security with respect to its offices and information systems so as to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information.

Questions and Feedback

We welcome your questions, comments and concerns about our privacy statement. Kindly send us your feedback regarding any privacy or any other issue. Cottage Farm will investigate all complaints and if complaint is justified, we will take all reasonable steps to resolve the issue.